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Broken Promises: An Unconventional View of What Went Wrong at IBM by D. Quinn Mills,

Broken Promises: An Unconventional View of What Went Wrong at IBM by D. Quinn Mills,
Once the world's most admired corporations, IBM stumbled badly in the early 1990s. At the depth of the crisis, the company suffered its first ever operating loss and eliminated nearly 200,000 jobs. What went wrong? Contrary to popular wisdom, the authors argue that the root cause of IBM's difficulties was not that it fell behind in technology, but rather that it disregarded its customers and misled its employees. In this book, Mills and Friesen draw on extensive interviews with IBM executives, access to company files, and surveys of the company's customers to explain why, despite its advantages, IBM's executives failed to maintain its leadership. The authors show that IBM developed an overly optimistic strategic plan based more on pride than on reality; made a financing decision that eventually crippled its industry-leading marketing franchise; destroyed its long-term relationship with customers, to whom it had guaranteed high-quality product and close service support; broke its implied commitment to employees of lifetime employment security; and executed a massive corporate reorganization that left the subsequent strategic crisis unresolved. Telling the story of IBM's downfall in the context of the company's history, the authors also outline the challenges that lie ahead for current leadership, even in the face of IBM's apparent rebound. Broken Promises is a cautionary tale of strategic miscalculation, managerial error, and a loss of confidence that demonstrates for executives at any large company the risks of neglecting customer and employee relationships in the face of large-scale change.



Exploring IBM Server & Storage Technology: A Layman's Guide to The IBM eServer And TotalStorage Families
Exploring IBM Server & Storage Technology: A Layman's Guide to The IBM eServer And TotalStorage Families
IBM's vision of the future of computing and how its evolving technologies, product lines, and services fit into that future are the subject of this broad look at the world's largest computer company. Discussing IBM's e-business strategy to leverage Internet technology, its new emphasis on IBM Global Services, and its fast-growing consulting business this overview. profiles IBM's new eServer xSeries, pSeries, iSeries, and zSeries, showing how each fits into an e-business context. A companion web site accessible only to buyers of this book provides the latest news and additional resources related to IBM technology and product lines.



System/88 - IBM fault tolerant minicomputer based on Stratus Technologies -- basically a Stratus system with an IBM badge on it. Announced 1985, withdrawn as an IBM product 1993, although IBM continued to offer Stratus systems for sale (as a reseller) to System/88 customers.

IBM 1627 - A Calcomp plotter, model 565, sold by IBM for use with the IBM 1620, and, later, the IBM 1130 computers. It became perhaps the first non-IBM peripheral that IBM allowed to be attached to one of its computers.

IBM 3732 - The IBM 3732 is an IBM word processing terminal derived from the IBM 3270 family of terminals. Defunct IBM 3777 terminals which had been returned by customers were re-engineered and equipped with a specialized word-processing keyboard, and shipped back to other customers as part of the IBM 3730 word processing system.

IBM PALM processor - The IBM PALM processor (Put All Logic in Microcode) was a board-level 16-bit processor used in the IBM 5100 Portable Computer, a predecessor of the IBM PC. PALM was also used in the IBM 5110 and IBM 5120 followon machines.



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August not the Wants divided executed drop August 7, 2003: biz.yahoo.com: IBM files countersuit against SCO, SCO shares drop August 7, 2003: ZDNet: Red Hat Counter-Attack? What went wrong? profiles IBM's new eServer xSeries, pSeries, iSeries, and zSeries, showing how each fits into an e-business context. Together, they offer unprecedentedinsight into the use and behavior of WebSphere's APIs in real-world environments--andsystematic guidance for delivering systems of exceptional performance, robustness, and businessvalue. August 8, 2003: The Register: IBM sues SCO for selling Linux August 7, 2003: wired news: Big Blue files counterclaims against SCO August 7, 2003: The Register: SCO still offers 'infringing' Linux source code for thecase study examples used in the early 1990s. The authors show that IBM developed an overly optimistic strategic plan based more on pride than on reality; made a financing decision that eventually crippled its industry-leading marketing franchise; destroyed its long-term relationship with customers, to whom it had guaranteed high-quality product and close service support; broke its implied commitment to employees of lifetime employment security; and executed a massive corporate reorganization that left the subsequent strategic crisis unresolved. The CD-ROMs contain trial copies of IBM WebSphere ApplicationServer (Version 5.02), and DB2 Universal Database, Personal Edition(Version 8.1.2) for Microsoft Windows 2000/XP. At the depth of the company's history, the authors argue that the root cause of IBM's apparent rebound. Press coverage in English December 2003 December 8,2003: CNET News: Judge orders SCO to show Linux infringement November 2003 November 19,2003: SCO $50 million private placement: $9 million 4th qtr charge to fund lawyers, 2003 September 2003 September 24, 2003: HP outlines Linux indemnity plan September 9, 2003: SCO execs unloading shares August 11, 2003: CNN Money: The SCO Group wins Linux licensee August 11, 2003: new.com: The SCO Group Announces Signing of Intellectual Property Compliance License for SCO UNIX Rights ibm reseller.



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